Terms of Service - Rasim Networks IT Support Agreement

IT Services Terms of Service & Support Agreement

Last updated: June 14, 2025

IT Support Service Agreement Terms

By engaging Rasim Networks for IT support, infrastructure services, or technology consulting, you accept and agree to be bound by these professional service terms and conditions.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Rasim Networks’ website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display (commercial or non-commercial)
• Attempt to decompile or reverse engineer any software contained on the website
• Remove any copyright or other proprietary notations from the materials

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Rasim Networks at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Services Description

Rasim Networks provides professional IT services including but not limited to:

• Data Center Services
• IT Consulting
• Server & Network Services
• IT Staff Augmentation
• Remote Support Services
• 24/7 IT Help Desk Support

Service availability, features, and specifications are subject to change without notice.

User Responsibilities

As a user of our website and services, you agree to:

• Provide accurate and complete information when requested
• Use our services only for lawful purposes
• Not interfere with or disrupt the integrity or performance of our services
• Not attempt to gain unauthorized access to our systems or networks
• Respect intellectual property rights
• Comply with all applicable laws and regulations

Service Availability

While we strive to provide continuous service availability, Rasim Networks does not guarantee uninterrupted access to our website or services. We reserve the right to suspend or terminate services for maintenance, updates, or other operational reasons.

Intellectual Property

The materials on Rasim Networks’ website are owned by or licensed to Rasim Networks and are protected by copyright, trademark, and other intellectual property laws. Our company name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Rasim Networks.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices.

Disclaimer

The materials on Rasim Networks’ website are provided on an ‘as is’ basis. Rasim Networks makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Rasim Networks does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

Limitations of Liability

In no event shall Rasim Networks or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Rasim Networks’ website, even if Rasim Networks or its authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless Rasim Networks, its officers, directors, employees, agents, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these terms or any activity related to your use of our services.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Bangladesh and you irrevocably submit to the exclusive jurisdiction of the courts in Bangladesh.

Service Level Agreements

For specific service commitments, response times, and performance guarantees, please refer to your individual Service Level Agreement (SLA) provided with your service contract.

Modifications

Rasim Networks may revise these terms of use at any time without notice. By using this website and our services, you are agreeing to be bound by the then current version of these terms of use.

Termination

We reserve the right to terminate or suspend access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Contact Information

Questions about the Terms of Use should be sent to us at:

Rasim Networks
Email: info@rasimnetworks.com
Phone: +8801841041069
Address: House 177/178, Lane 25, Block C, Avenue 5, Mirpur-11, Dhaka-1216, Bangladesh

These Terms of Use are effective as of the date last updated and apply to all users of Rasim Networks services.